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Terms And Conditions

1. Agreement to be Legally Bound by Terms:

This Agreement (the “Agreement”) represents a legally binding, contractual agreement between you (“you”) and DECIEM Inc. (“DECIEM”, “us”, “our” or “we”) with respect to your use of any website operated by or on behalf of DECIEM (each, a “Website”). By using a Website, you are: (i) representing that you have reached the legal age of majority in your jurisdiction of residence; (ii) indicating your acceptance of, and agreement to be legally bound by, all of the terms and conditions of this Agreement, as they govern your access to and use of a Website and any services, products, materials, or information available on or through a Website; and (iii) agreeing to comply with all applicable laws and regulations as they may change from time to time. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO ACCESS OR OTHERWISE USE THE WEBSITE. We suggest you print a copy of these Terms for your records.

2. Privacy:

Without limiting the generality of the terms and conditions of this Agreement, your use of a Website is also subject to the terms of the DECIEM Privacy Policy (the “Privacy Policy”), which is hereby incorporated into and made part of this Agreement. Please carefully review the Privacy Policy. When you choose to participate in the Program, you are agreeing to the collection, use and disclosure of the information you share with DECIEM and its affiliates, as explained in this Agreement and the Privacy Policy.

3. Modification of this Agreement by DECIEM:

Subject to applicable law, DECIEM reserves the right, in its sole and absolute discretion, to modify all or any portion of this Agreement at any time without incurring any liability or obligation whatsoever to you or any other person or entity. If we do this, we will post the changes to this Agreement at least thirty (30) days before the amendment comes into effect, and will indicate at the top of this page the date this Agreement was last revised. You may refuse the amendment and rescind, or cancel your participation without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than thirty (30) days after the amendment comes into force, using the information in the notice. To the fullest extent permitted by applicable law, your continued access to and/or use of any Website after the date specified in such notice constitutes your full acceptance of, and agreement to be legally bound by, the terms of this Agreement, as revised.

4. Account Registration and Security:

When you make a purchase through a Website, you must either register for a DECIEM account (an “Account”) or check out as a guest. If you choose to make a purchase as a guest, you will still be required to provide certain personal information to allow us to process your Order (as defined below in Section 5). When you make a purchase with us through a Website, you agree: (i) that you will provide complete and accurate information about yourself; and (ii) if you have registered for an Account, to promptly update such information as it changes to ensure that it is kept accurate and complete. You are solely responsible for the accuracy of all information that you provide to DECIEM, regardless of whether you register for an Account or purchase as a guest. In the event that you do not provide or update such information, or DECIEM has reasonable grounds to suspect that you have not provided or updated such information, DECIEM shall have the right, in its sole and absolute discretion, to prevent you from using any of its Websites.

If you have registered for an Account, it is your sole and absolute responsibility to keep the password and other information provided to you by DECIEM confidential and secure. In the event that your password and/or Account are used without your consent or that you discover any other breach of security, you agree to promptly notify DECIEM via the Technical + Other section of our contact page. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your Account after you have reported a breach of security to us. You are solely responsible for any and all activities which occur under your Account.

5. Making Purchases through a Website:

You may only make purchases through a Website if you are over the age of legal majority in your jurisdiction of residence. Purchases will only be shipped to a valid mailing address (as determined by DECIEM in its sole and absolute discretion). However, please note that we may not be able to ship to all valid addresses and, in such circumstances, we reserve the right in our sole and absolute discretion to cancel your purchase transaction (“Order”). In the event we are not able to ship to the shipping address you provide, we will notify you, your Order will be cancelled, and you will receive a refund in respect of your Order (unless you are able to provide an alternate eligible shipping address). We further reserve the right not to offer expedited or other forms of shipping. 'Free Worldwide Shipping' is subject to minimum purchase requirements established by region which may vary from time to time. Unless otherwise indicated, all dollar amounts on the website are in Canadian Dollars.

All Orders made through a Website are subject to the terms and conditions of this Agreement, as well as any other applicable terms and conditions outlined on the Website relating to the Order. Pricing and other terms and conditions relating to the purchase, return, refund, or delivery of your Order may be changed at any time without notice. Prices may differ from those for purchases made through other channels. You have a legal obligation to pay for any Orders indicated to be made by you. By completing an Order through a Website, you are agreeing to pay, in full, the prices and all applicable taxes and specified shipping and handling and other fees in relation to your Order, either by credit card or other permitted payment method. Payments are processed by a third party service provider and DECIEM does not collect your financial information. DECIEM will only charge you the invoiced amount, but your financial institution may charge you a service charge or other bank fees.

DECIEM reserves the right, in its sole and absolute discretion, to change the permitted methods of payment, including without limitation, the credit cards and/or other types of payment options we are able to accept, at any time. If complete payment for your Order is not received and verified by us, your Order will not be processed. If you do not complete or improperly complete your Order it may not be accepted or acknowledged.

In order to complete an Order through a Website, you may be required to provide certain additional information that is required to process your Order. For example, you will be required to provide valid payment information (e.g. a valid credit card number and expiration date) to facilitate payment of your Order.

Please note that merchandise is only held for you once you have completed your Order. Adding an item or items to your shopping cart (“Cart”) does not reserve such item(s) for you or guarantee that you will be able to purchase such item(s) at a later date. An item can sell out while it's sitting in your Cart. If an item was removed from your Cart, this may mean that we have sold out prior to you completing your Order. DECIEM reserves the right, in its sole and absolute discretion, to change the prices offered on the website at anytime, including without limitation, items that have been placed in your Cart.

You will be billed for your Order at the time your Order is placed. You will be responsible for all applicable taxes related to your Order. Applicable taxes will be charged at the time you are billed. Applicable sales tax will also be applied to the shipping and handling, return shipping and gift packaging or other charges. Taxes may depend on delivery location.

6. Return Policy:

We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the DECIEM website or one of our DECIEM retail stores, we are happy to let you know that you may apply for a refund within 365 days (1 year) of purchase as stated on your invoice/receipt. Unfortunately, we do not offer exchanges.

All returns will be credited to the original method of payment. We cannot refund to another card. The refund will be issued upon processing of the returned item(s). Please include the original or print a copy of the invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable.We will not accept a return of more than 10 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be 50% full.

ONLINE ORDERS
Please send your item(s) that you wish to return to your nearest DECIEM warehouse:

Canada:
DECIEM
Attn: RETURNS
1510 Caterpillar Road.
Mississauga, ON L4X 2Y1
Canada

USA:
Deciem USA LLC
Attn: RETURNS
75 Oxford Drive
Moonachie, New Jersey
07074
USA

UK:
Deciem UK Ltd
Attn: RETURNS
Unit 4, Bloomsgrove Industrial Estate
Nottingham, NG7 3JG
United Kingdom

Australia:
DECIEM
Attn: RETURNS
513 Chapel Street, 2nd Floor
Melbourne, Victoria 3141
Australia

Please confirm the DEC order number, products returned, and return tracking details by submitting them to the Customer Happiness Team. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Only items received by our warehouse can be credited. Please allow up to 12 days for us to receive and process your request. You will receive an email notification upon completion of return processing. If we cannot locate your order number, we are unable to process the refund. Any items incorrectly sent back cannot be credited and will not be sent back to you.

Can I return a product purchased from DECIEM.com in store?
Online purchases will be accepted in store for a refund, but the funds cannot be reimbursed in-store. Our Store Ambassadors will accept the items and put in a refund request for you which will be issued by our Customer Happiness Team within 3-5 business days.

IN-STORE
You may return unwanted items to any DECIEM retail location within the same country of your original purchase. A receipt or proof of purchase is required to process your refund on your original method of payment. We do not offer store credit. We are unable to process your refund without the physical OR electronic copy of your receipt provided to you upon checkout in addition to the original method of payment used.

If you are unable to return to one of our DECIEM Retail Stores you can return the item to one of the DECIEM warehouses noted above. Please be advised that your refund will be issued via PayPal and we will need you to confirm your PayPal email address.

THIRD PARTY RETAILERS
We do not provide refunds or exchanges for products purchased outside of DECIEM. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.

DECIEM maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. All DECIEM products purchased during the Black Friday sale are not eligible for a refund. DECIEM reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way. To contact customer service, please reach out on our Contact Page.

QUANTITY LIMITS
DECIEM reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household, and per order with or without notice. The restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. DECIEM also reserves the right at its sole discretion, to prohibit sales to distributors or resellers.

7. Delivery:

The estimated delivery time will be specified in your Order; however, as we use a third party to deliver Orders, it is possible that your Order will arrive before or after the estimated delivery time. We will use commercially reasonable efforts to deliver your Order as quickly as possible within the time period(s) indicated; however, we will not be responsible for any delays in delivery which are beyond our control. If you do not receive your Order within 28 days of the estimated delivery time, please let us know via the Order Inquiries section of our contact page. Please note that multiple Orders may not always be shipped together. In addition, depending on the size of your Order you may receive several shipments to complete your Order.

8. DECIEM Rights Regarding Orders:

Without limiting the generality of any other section of this Agreement, DECIEM reserve the right to limit or refuse any Order you place with us. Further, we reserve the right to verify the validity of all Orders and/or cancel any Order if we find evidence of fraud, tampering and/or any other violation of the terms and conditions of this Agreement. We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household or per Order. These restrictions may include Orders placed by or under the same Account, the same credit card, and/or Orders that use the same billing and/or shipping address. We also reserve the right, in our sole and absolute discretion, not to ship items ordered or purchased through a Website to certain addresses. In the event that we are unable to or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your Order will be reduced accordingly.

DECIEM in its sole discretion may refuse to redeem any promotion code or offer that it believes in good faith to be fraudulent or improperly obtained and/or that has not been redeemed by the intended recipient of the promotion code or offer. DECIEM in its sole discretion reserves the right to invalidate and/or not honour promotions codes or offers that are obtained through any party other than DECIEM, including but not limited to, through third-party sites. DECIEM may modify or cancel an offer any time.

9. DECIEM Not Responsibile for Errors:

Information (including, but not limited to, information relating to product descriptions, pricing, promotions, offers, and/or availability) provided by DECIEM in relation to a Website are believed to be accurate at the time of publication. Unfortunately, however, there may sometimes be information on the website that contains typographical errors, inaccuracies, or omissions. We reserve the right, in our sole and absolute discretion, to correct any such errors, inaccuracies or omissions and to change or update information or cancel Orders if any information on a Website is erroneous or inaccurate at any time without prior notice (including after you have submitted your Order).

10. Verification of Orders by DECIEM:

All Orders are subject to verification by DECIEM at any time and for any reason. We reserve the right, in our sole and absolute discretion, to require proof of identity (in a form acceptable to DECIEM): (i) for the purposes of verifying the legitimacy of any Order and/or other information; and/or (ii) for any other reason we deem necessary, in our sole and absolute discretion, for the purposes of fulfilling an Order in accordance with our interpretation of the terms and conditions of this Agreement. In order to help protect you and DECIEM from fraudulent transactions, we may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address.

11. Electronic Transmissions:

The transmission of data or information over the internet or other forms of networks may not be secure, and is subject to possible loss, interception or alteration while in transit. DECIEM does not assume any liability for any damage you may experience or costs you may incur as a result of any electronic transmissions over the internet, other forms of networks or otherwise while using a Website. In no event will any information you provide on or through a Website be deemed to be confidential, create any fiduciary obligations to you on our part, or result in any liability to you on our part in the event that such information is inadvertently released by us or accessed by third parties without your knowledge or consent. We ask that you please not send personal or financial information to us using unencrypted e-mail messages. While efforts are made to help ensure that our Websites are suitable for use on a various mobile and other devices, you should take reasonable and appropriate precautions to ensure compatibility of any Website you visit with your specific mobile or other device.

12. Ownership of Websites:

The Website(s) consists of various graphics, texts, icons, buttons, videos, audio and other files, images, designs, texts, trade-marks, brand names, software and other materials (collectively, the “Website Content”) that have been provided by DECIEM and/or other individuals or entities. All such Website Content is owned by DECIEM and/or the applicable third party. You hereby acknowledge that the Website and each component of a Website (including, without limitation, the Website Content) are protected to the fullest extent permitted by applicable law – including, but not limited to, copyright, trade-mark, patent and all other applicable intellectual property and other laws. Your use of a Website and/or any Website Content does not grant or transfer to you any ownership or other rights in the Website or any component of the Website (including, without limitation, the Website Content), and except as expressly provided, nothing herein or within a Website or any component of a Website (including, without limitation, the Website Content) shall be construed as conferring on you or any other person or entity any license under any of DECIEM’s or any third party’s intellectual property or other rights. Any rights not expressly granted to you in this Agreement are expressly reserved by DECIEM. You may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit a Website, any component of a Website, or any of the Website Content, in whole or in part, except as expressly authorized by DECIEM. For greater certainty and the avoidance of any doubt, you agree that you will not take any action that is inconsistent with DECIEM’s ownership of a Website and/or DECIEM’s ownership of, or any third party’s ownership of, any Website Content. You are hereby expressly prohibited from removing any proprietary notice of DECIEM, or any third party, from any copy of a Website or any component of the Website (including, without limitation, the Website Content).

13. Trade-Marks:

Certain names, graphics, logos, icons, designs, words, titles or phrases contained within a Website and/or Website Content may constitute trade names, registered or unregistered trade-marks or service marks (collectively, “Trade-marks”) of DECIEM or other third party individuals or entities.

Trade-marks may be unregistered or registered in Canada and in other countries, as applicable. All Trade-marks not owned by DECIEM are the property of their respective owners, and, where used by DECIEM are used under license or with permission. All Trade-marks are and shall remain the sole and exclusive property of their respective owner(s). Any use of such Trade-marks, except as expressly provided for herein, without the express written consent of the applicable owner is strictly prohibited. Nothing contained herein or on a Website or any component of a Website (including, without limitation, the Website Content) may be construed as granting, by implication, estoppel, or otherwise, any license to use any Trade-mark(s). You agree that you will not take any actions inconsistent with DECIEM’s ownership of, or any third party’s ownership of, the Trade-marks. If you wish to incorporate any Trade-marks within another site or content, you must contact us and request our written permission, which may be withheld in our sole and absolute discretion.

14. Limited License to use Website:

Upon your acceptance of the terms and conditions of this Agreement, you will be permitted to use our Website(s). Subject to the terms and conditions in this Agreement, DECIEM hereby grants you a limited, non-sublicenseable, non-assignable, non-exclusive, non-transferable and fully revocable license to use the Website Content for your own personal and non-commercial use (provided all original copyright, trade-mark and other notices are preserved in their original form). This limited license does not include any rights not specifically enumerated herein. You agree that you shall not take or permit any action with respect to a Website or any component of a Website (including, without limitation, the Website Content) that is not expressly authorized under this limited licence. Your limited license to use our Website(s) and the Website Content is automatically revoked upon termination or expiration of this Agreement (whichever occurs first).

15. Additional Restrictions:

Without limiting the generality of any other aspect of this Agreement, you agree that you shall not:

  1. use, copy, modify, download or transfer a Website or any component of a Website (including, without limitation, the Website Content), in whole or in part, except as expressly provided in this Agreement;
  2. (i) reverse engineer, disassemble, decompile, or translate a Website or any component of a Website (including, without limitation, the Website Content); (ii) attempt to derive the source code of a Website or any component of a Website (including, without limitation, the Website Content); (iii) create any derivative work from a Website or any component of a Website (including, without limitation, the Website Content); and/or (iv) authorize or assist any third party to do any of the foregoing;
  3. rent, lease, loan, resell, or otherwise distribute a Website or any component of a Website (including, without limitation, the Website Content);
  4. remove or alter any proprietary notice or legend regarding DECIEM’s, or any third party’s, proprietary rights in a Website or any component of a Website (including, without limitation, the Website Content);
  5. use a Website or any component of a Website (including, without limitation, the Website Content) except in accordance with the terms of this Agreement and all applicable laws and regulations; and/or
  6. use a Website or any component of a Website (including, without limitation, the Website Content): (i) to defraud any third party; (ii) to distribute obscene or other unlawful materials or information; and/or (iii) to disseminate or encourage conduct that could constitute a criminal offence or give rise to any form of liability.

16. User Conduct and User Content:

Certain features and/or portions of a Website may permit you to upload, post or otherwise transmit content that you have created (the “User Content”). You hereby agree that you shall not use a Website to upload, post, communicate or otherwise submit or transmit through, or to, a Website any User Content that:

  1. may, in the sole and absolute discretion of DECIEM, degrade, tarnish, disparage, or deprecate DECIEM, and/or any of its products or services, including without limitation any Website and/or the public image or standing in the community of DECIEM or any of its affiliates;
  2. is deemed, in the sole and absolute discretion of DECIEM to be defamatory, trade libelous, pornographic or obscene;
  3. is deemed, in the sole and absolute discretion of DECIEM to contain, depict, include, discuss or involve, without limitation, any content that is or could be considered inappropriate, unsuitable or offensive, all as determined by DECIEM in its sole and absolute discretion;
  4. contains any reference to or likeness of any identifiable third parties, unless consent has been obtained from each such individual and his/her parent/legal guardian if he/she is under the legal age of majority in his/her jurisdiction of residence;
  5. infringes, or might infringe, the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of other persons or entities, or give rise to any claims whatsoever;
  6. contains any viruses, trojan horses, time bombs, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; and/or
  7. contains (in any format or media) any music, logos, trade-marks or other copyrighted materials (including, but not limited to, photographs, pictures, texts and lyrics) unless you have first obtained all necessary consents and permissions from the owner or owners of such materials.

17. Sharing User Content:

Certain features and/or portions of a Website may permit you to share your User Content. You understand that any User Content you choose to share via a Website may be copied, used, modified, or distributed by any other users. Further, you understand that once your User Content is shared, it cannot always be withdrawn. You assume all risks associated with your User Content – including, but not limited to, any third party’s reliance on its quality, accuracy, or reliability, or any disclosure of information in your User Content that makes you or others personally identifiable. You hereby agree that DECIEM has no responsibility or liability whatsoever for any such activities. You also agree and understand that your User Content is not sponsored or endorsed by DECIEM, and you will not imply that your User Content is in any way sponsored or endorsed by DECIEM. Please consider carefully what User Content you choose to share.

18. License to use User Content:

By using a Website and providing User Content, you hereby: (i) grant to DECIEM a world-wide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, non-exclusive and unrestricted license to copy, reproduce, adapt, transmit, edit, modify, or otherwise use, publicly display, distribute, translate and create compilations and derivative works from, any and all User Content (in any format or media) that you post on, upload or otherwise submit to or through, a Website; and (ii) waive all moral rights in and to all User Content that you post on, upload or otherwise submit to or through, a Website in favour of DECIEM and anyone authorized by DECIEM to reproduce or otherwise use such materials. For greater certainty and the avoidance of any doubt, this means that, among other things, DECIEM has the right to use any and all User Content and ideas you submit in any manner without any notice or obligation to you whatsoever. For greater certainty and the avoidance of any doubt, none of the User Content you post on, upload or otherwise submit to or through, the Website will be deemed confidential.

19. Confidentiality:

The structure, organization and source code of our Website(s) are the valuable trade secrets and proprietary confidential information of DECIEM and its licensors. You agree not to provide or disclose to any third party any such confidential information that is or that may be contained in and/or derived from a Website or any component of a Website (including, without limitation, the Website Content).

20. Intellectual Property Concerns:

DECIEM respects the intellectual property rights of others and expects you to do the same. If you are a copyright or trade-mark owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright or trade-mark, you agree to promptly report any alleged copyright or trade-mark infringements taking place on or through a Website by providing a written notice with the following information:

  • Identification of the copyrighted work or trade-mark that you claim has been infringed;
  • Identification of the allegedly infringing content, and information reasonably sufficient to permit DECIEM to locate it;
  • A statement by you that you have a good faith belief that the use of the content identified in your notice in the manner complained of is not authorized by the copyright/trade-mark owner, its agent, or the applicable law;
  • A statement by you that you attest that the information in your notice is accurate and that you are the copyright/trade-mark owner or otherwise authorized to act on the owner's behalf; and
  • Your physical or electronic signature, together with your contact information (address, telephone number and, if available, email address).

Deliver the notice to us at the following address: 15 FRASER AVENUE TORONTO, ONTARIO M6K 1Y7, CANADA

21. No Duty to Correct Errors:

Without limiting any other provision(s) of this Agreement, you acknowledge and agree that DECIEM has no obligation whatsoever under this Agreement or otherwise to correct any defects or errors in a Website or any component of a Website (including, without limitation, the Website Content), regardless of whether you inform DECIEM of such defects or errors or DECIEM otherwise is, or becomes aware of, such defects or errors.

22. Indemnity:

You agree to indemnify and hold DECIEM and its affiliates, and the officers, directors, employees, agents and representatives of each of them (collectively, the "DECIEM Entities") harmless from any and all claims, losses, liabilities, damages, suits, actions, costs, penalties and demands arising out of or relating, directly or indirectly, to: (i) our access to and/or use of a Website or any component of a Website (including, without limitation, the Website Content), (ii) your violation of any of the terms and conditions of this Agreement; and/or (iii) the infringement by you, or any third party using your Account, of any intellectual property or other right of any person or entity. You agree that DECIEM may assume the exclusive defense and control of any matter for which you are required to indemnify DECIEM and you agree to cooperate, at your cost, with our defense of these claims. You agree not to settle any matter without the prior written consent of DECIEM. DECIEM will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

23. Disclaimer and Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH WEBSITE AND EACH COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS, CONDITIONS OR WARRANTIES WHATSOEVER. THE ENTIRE RISK ASSOCIATED WITH THE USE OF A WEBSITE AND EACH COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) RESIDES WITH YOU. DECIEM EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL OTHER REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, NON-INTERFERENCE AND/OR QUIET ENJOYMENT, SYSTEM INTEGRATION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ACCURACY.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, DECIEM MAKES NO REPRESENTATION OR WARRANTY THAT: (I) A WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) WILL BE COMPATIBLE WITH YOUR COMPUTER, MOBILE OR OTHER DEVICE AND/OR SOFTWARE; (II) A WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) WILL BE AVAILABLE OR WILL FUNCTION WITHOUT INTERRUPTION OR ERROR; (III) THE USE OF THE WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT), INCLUDING, WITHOUT LIMITATION, THE BROWSING AND DOWNLOADING OF ANY INFORMATION OR MATERIAL, WILL BE FREE OF ANY VIRUSES, TROJAN HORSES, WORMS OR OTHER DESTRUCTIVE, INTRUSIVE OR DISRUPTIVE COMPONENTS; (IV) THE TRANSMISSION OF INFORMATION TO AND FROM A WEBSITE WILL BE SECURE; (V) THE USE OF A WEBSITE OR ANY COMPONENT OF THE WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) WILL NOT INFRINGE THE RIGHTS (INCLUDING, WITHOUT LIMITATION, INTELLECTUAL PROPERTY RIGHTS) OF ANY PERSON OR ENTITY; OR (VI) THE USE OF A WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) WILL NOT CAUSE ANY DAMAGE TO YOUR COMPUTER, MOBILE OR OTHER DEVICE, SOFTWARE OR ELECTRONIC FILES.

ANY PRODUCTS AND/OR SERVICES DESCRIBED ON A WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE.

THE INFORMATION AVAILABLE ON OR THROUGH A WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.

ANY AND ALL INFORMATION OBTAINED FROM OR THROUGH A WEBSITE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO PROVIDE SPECIFIC ADVICE AND SHOULD NOT BE RELIED UPON IN THAT OR ANY OTHER REGARD. YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM OR THROUGH A WEBSITE IS SOLELY AT YOUR OWN RISK.

COMMENTS OR OPINIONS EXPRESSED ON A WEBSITE ARE THOSE OF THEIR RESPECTIVE USERS ONLY. COMMENTS OR OPINIONS EXPRESSED ON A WEBSITE AND IN USER CONTENT DO NOT NECESSARILY REPRESENT OR REFLECT THE VIEWS OF DECIEM. THE DECIEM ENTITIES ARE NOT RESPONSIBLE FOR, AND DISCLAIM ALL LIABILITY IN RELATION TO, ANY AND ALL USER CONTENT POSTED, UPLOADED OR OTHERWISE SUBMITTED TO OR THROUGH A WEBSITE.

THE DECIEM ENTITIES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES WHATSOEVER ARISING FROM, CONNECTED WITH, OR RELATING TO, DIRECTLY OR INDIRECTLY, A WEBSITE OR ANY COMPONENT OF A WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT). YOU EXPRESSLY ACKNOWLEDGE THAT DECIEM HAS ENTERED INTO THIS AGREEMENT WITH YOU AND MAKES ITS WEBSITE(S) AND EACH COMPONENT OF EACH WEBSITE (INCLUDING, WITHOUT LIMITATION, THE WEBSITE CONTENT) AVAILABLE TO YOU, IN RELIANCE UPON THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND DECIEM. YOU EXPRESSLY AGREE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN WILL SURVIVE, AND CONTINUE TO APPLY IN THE CASE OF A FUNDAMENTAL BREACH OR BREACHES, THE FAILURE OF ESSENTIAL PURPOSE OF CONTRACT, THE FAILURE OF ANY EXCLUSIVE REMEDY, OR TERMINATION OF THIS AGREEMENT.

24. Governing Law:

For users outside of Quebec, this Agreement, your use of a Website, and all related matters shall be governed solely by the domestic laws of the Province of Ontario, Canada and the federal laws of Canada applicable therein, without regard to the conflicts of law provisions of any jurisdiction. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario in relation to all disputes arising from or related to this Agreement, your use of a Website and any related matters.

For residents of Quebec, this Agreement, your use of the Website, and all related matters shall be governed solely by the domestic laws of the Province of Quebec, Canada and the federal laws of Canada applicable therein, without regard to the conflicts of law provisions of any jurisdiction. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Province of Quebec in relation to all disputes arising from or related to this Agreement, your use of a Website and any related matters.

25. Termination:

If you breach any provision of this Agreement (as determined by DECIEM in its sole and absolute discretion), then you may no longer use our Website(s) or any component of our Website(s) (including, without limitation, the Website Content). We may, in our sole and absolute discretion, change, suspend or terminate, temporarily or permanently, a Website or any component of a Website (including, without limitation, the Website Content) or any of its features at any time, for any reason, without any notice or liability to you or any other entity. If this Agreement or your permission to use a Website is terminated by us for any reason, the agreement formed by your acceptance of this Agreement will nevertheless continue to apply and be binding upon you in respect of your prior use of our Website(s) and anything relating to or arising from such use. If you are dissatisfied with a Website or any component of a Website (including, without limitation, the Website Content), then your sole and exclusive remedy is to discontinue using our Website(s).

26. Language:

To the extent DECIEM translates this Agreement into other languages for your convenience or as required by applicable law, the English version governs your relationship with DECIEM, and any inconsistencies among the different versions will be resolved in favour of the English version. The parties expressly wish that the Terms, Policy and any related documents be drafted and executed in English. C'est la volonté expresse des parties que les conditions, la politique et tous les documents qui s'y rattachent soient rédigés et signés en anglais.

27. General:

If any provision of this Agreement is held invalid or unenforceable by any court having competent jurisdiction, such provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of this Agreement shall continue in full force and effect. No failure to exercise or waiver of any provision of this Agreement shall be deemed to be a further or continuing waiver of such provision or any other provision of this Agreement. This Agreement is binding upon you, your heirs, executors, beneficiaries, successors and assigns and you may not assign this Agreement to any other party without our prior written consent, which consent may be withheld in our sole and absolute discretion.

28. Questions:

Questions? If you have any questions or concerns regarding our Website(s) or the terms and conditions of this Agreement, please reach out via our contact page.



Privacy Policy

Deciem Beauty Group Inc. and its affiliates and subsidiaries (collectively, “DECIEM”, “we”, “us” or “our”) respects your concerns about privacy and values the relationship we have with you. This Global Privacy Policy (“Policy”) describes the types of personal information (“information”) we collect about our customers, including in-store and online, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.

1. Information We Collect

We may obtain information about you from various sources. We may collect information when you purchase goods or services from us, provide it to us at one of our stores, on our website, via our social media pages, at one of our events, if you apply for a job with us or if you contact us by telephone.

Our products are available for sale online, in our retail stores and many department stores. Unless otherwise indicated at the time that you provide your information, any information collected in a department store is not provided to us. This Policy does not address any data collection by any of our retail partners. When you visit a DECIEM website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.

2. Information You Provide

You may choose to provide information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site or in our stores or via our social media pages. The types of information you may provide to us includes:

  • Contact information (such as name, postal address, email address, mobile or other phone number)
  • Age and date of birth
  • Gender
  • Payment information (such as your delivery address and billing address)
  • Purchase history
  • Product preferences and feedback
  • Location information
  • Your physical characteristics, skincare concerns and preferences
  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
  • Device information provided to us through the type of device you use when you visit our website and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system
  • Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network)
  • Information related an application for employment with DECIEM (such as a resume and background)

3. How We Use the Information

We may use the information provided to:

  • Send you promotional materials or other communications
  • Provide products and services to you
  • Process your payment and/or gift card transactions
  • Create and manage your online account, including access to your online and in-store purchase history
  • Assist with product selection
  • Respond to your inquiries
  • Tailor ads displayed to you on our site and elsewhere to your interests and history with us
  • Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
  • Operate and communicate with you about our social networking applications
  • Operate, evaluate and improve our business (including developing new products and services; improving our current products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Protect our systems and infrastructure from security risks
  • Evaluate an application for employment
  • Comply with applicable legal requirements, relevant industry standards and our policies

We also may use the information in other ways for which we provide notice at or before the time of collection.

4. Information We Collect by Automated Means

When you visit this site, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you visit one our websites, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.

We use Stripe and PayPal for payment, analytics, and other business services. Stripe and PayPal collect identifying information about the devices that connect to its services. Stripe and PayPal use this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and its privacy practices here: https://stripe.com/privacy-center/legal. You can learn more about PayPal and its privacy practices here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.

5. Technologies We Use

5.1. Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

To control which web servers collect this information, we may place tags on our webpages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.

5.2. Third Party Web Analytics Services

We may use third party web analytics services on our websites such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is anonymized before being shared with these service providers, who use the information to evaluate use of the websites. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.

5.3. Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

6. How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the site, to tailor ads displayed to you on our site and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which notice is provided at or before the time of collection.

7. California Privacy Rights

7.1. California “Shine the Light” Law

If you reside in California, you have the right to ask us one time each year if we have shared information with any third parties for their direct marketing purposes. To make such a request, please contact us as described below. In your correspondence, please confirm that you are a California resident making a "California Shine the Light" inquiry.

7.2. California Consumer Privacy Act

Effective January 1, 2020, if you reside in California, you have the following rights:

  • You have the right to opt-out of any sale by us of your personal information
  • You have the right to request the deletion of your personal information
  • You have the right to request us to disclose to you the following, no more than twice in a 12-month period:
    1. Categories of personal information we collected about you during the preceding 12 months
    2. Categories of sources from which we collected the personal information during the preceding 12 months
    3. Business or commercial purpose for collecting or selling your personal information during the preceding 12 months
    4. Categories of third parties with whom we shared the personal information during the preceding 12 months
    5. Specific pieces of personal information we collected about you during the preceding 12 months
  • You have the right to request us to disclose to you the following, no more than twice in a 12-month period:
    1. Categories of personal information we collected about you during the preceding 12 months
    2. Categories of information we have sold and categories of third parties to whom the information was sold during the preceding 12 months
    3. Categories of information we disclosed about you for a business purpose during the preceding 12 months
    4. We will not discriminate against you because you exercised your rights under this section of this Policy.

For a listing of the categories of personal information we have collected about California residents in the preceding 12 months, the categories of sources from which that personal information was collected, the business or commercial purposes for which we collected the personal information, and the categories of third parties with whom we share such personal information or to whom we sell or disclose such personal information for a business or commercial purpose, please see Sections 1 through 6 and 8 of this DECIEM Global Privacy Policy.

To exercise the rights described above, you must submit a verifiable consumer request to us by contacting us at the as described below and providing the requested information. If you maintain an online account with us, you can also submit a request through your online account.

To submit a verifiable consumer request, you will be asked to provide certain information to help us verify your identity. The information we ask you to provide to initiate a request may differ depending upon the type of request, the type, sensitivity and value of the personal information that is the subject of the request, and the risk of harm to you that may occur as a result of unauthorized access or deletion, among other factors. We may also require you to provide a written declaration that you are who you say you are. If we cannot verify your identity, we will not be able to comply with your request. We will inform you if we cannot verify your identity.

7.3. Do Not Track

Under California law, website and online service operators are also required to disclose how they respond to web browser “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of information about a consumer’s online activities over time and across third-party websites. We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms.

7.4. Third Party Collection

California law also requires website and online service operators to disclose whether third parties may collect information about their users’ online activities over time and across different sites when the users use the operator’s website or service. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits while you visit our website and while you visit third party websites that use the same content or services.

8. Information We Share

We do not rent lists or sell or otherwise disclose information we collect about you, except as described here. We may share your information with:

  1. Our affiliated legal entities
  2. Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders and provide web hosting, advertising and marketing services

In addition, and notwithstanding any other provision herein, we may retain and disclose information about you (a) if we are required to do so by law or legal process; (b) to law enforcement authorities or other government officials; or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

9. Your Rights and Choices

We offer you certain choices in connection with the information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us in the manner specified below.

9.1. Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below.

9.2. Social Networking Application Opt-Out

To remove or delete our social media applications from your social networking account, follow the instructions from the particular social network.

9.3. Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your information will mean that you cannot take advantage of some of our products or services.

9.4. Reviewing, Updating and Modifying Information

Subject to applicable law, you may have the right to request access to and receive details about the information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your information by contacting us in the manner specified below.

10. Data Transfers

We may transfer the information we collect about you to jurisdictions other than the jurisdiction in which the information was originally collected and your information may be processed and stored outside of your jurisdiction of residence. Those jurisdictions may not have the same data protection laws as your jurisdiction of residence and your information may be subject to applicable foreign laws. If we transfer your information to other jurisdictions, we will protect that information in the manner described in this Policy.

11. Job Applicants

If you have applied for employment with us, the information submitted with your job application will be used only for recruitment and other customary human resources purposes including any required government reporting and recordkeeping obligations. By submitting an application for employment with us, you consent to our use of your information for such purposes. Your information submitted will be maintained in accordance with the Policy and applicable laws.

12. Children’s Privacy

Our websites are not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen on our websites. If we become aware that we have inadvertently received information from a visitor under the age of sixteen on a website, we will delete the information from our records.

13. How We Protect Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us.

14. Storage of Information

DECIEM is based in Canada and operates an international retail and online business. As a result, your information may be transferred to, stored at or processed in other countries, including Canada, the United States, Australia, Germany, France, Hong Kong and United Kingdom and other countries which may not have equivalent privacy or data protection laws. However, regardless of where your information is transferred, we will protect it in accordance with this Policy and applicable law.

15. Information Security and Data Retention

We use physical, technical, organizational and administrative safeguards to help protect your information from unauthorized access or loss. For example, we use technology like encryption to protect sensitive information (such as your name and address) during transmission. We will retain your information for as long as the information is needed for the purposes listed herein and for any additional period that may be required or permitted by law.

16. Access and Correction

We comply with all applicable laws regarding access and correction of information. You may contact us at the coordinates listed below to update the information you have provided to us. You may also contact us via our website for general inquiries.

17. User Submitted Content

Users may be able to submit reviews, content and other information and materials that users have created through our website and through third party social media platforms. ANY OPINIONS EXPRESSED IN ANY SUCH USER SUBMITTED CONTENT ARE SOLELY THOSE OF THE USERS THAT SUBMITTED THE CONTENT AND DO NOT NECESSARILY REFLECT THE OPINIONS, POLICY OR POSITION OF DECIEM. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR SUCH CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY THIRD PARTY’S RELIANCE ON ITS QUALITY, ACCURACY, OR RELIABILITY, OR ANY DISCLOSURE OF INFORMATION IN YOUR USER CONTENT THAT MAKES YOU OR OTHERS PERSONALLY IDENTIFIABLE. YOU HEREBY AGREE THAT DECIEM HAS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY SUCH ACTIVITIES. YOU ALSO AGREE AND UNDERSTAND THAT YOUR USER CONTENT IS NOT SPONSORED OR ENDORSED BY DECIEM, AND YOU WILL NOT IMPLY THAT YOUR USER CONTENT IS IN ANY WAY SPONSORED OR ENDORSED BY DECIEM.

18. Third Party Websites

Our Website(s) may contain links to other third party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Website to other websites, or references to products, services or publications other than those of DECIEM, do not imply the endorsement or approval of such websites, products, services or publications by DECIEM.

19. Updates To Our Privacy Policy

This Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. We will post a prominent notice on our website to notify you of any significant changes to this Policy and indicate at the top of the Policy when it was most recently updated.

20. How to Contact Us

For inquiries regarding this Policy, your and any privacy issues concerning DECIEM you may contact us via our website or by postal mail as follows:

Website Postal Mail
  1. Visit: https://deciem.com/contact
  2. Select “Technical/other”
  3. Select “Contact us about your personal data”
  4. Complete online form
DECIEM
15 FRASER AVE
TORONTO, ONTARIO
M6K 1Y7 CANADA
Attention: Privacy Officer

If we need, or are required, to contact you concerning any event that involves your information we may do so by telephone or email.


Last Revised: December 30, 2019

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